Cold and Flu Season!
Cold and Flu Season!
Cold and Flu season has hit hard early this year! We are doing our best to accommodate as many patients as possible without sacrificing patient care. Please be prepared for longer wait times on our phones as well as the potential for our appointments becoming full for the day. Our after-hours (by appointment only), weekends (by appointment only), and walk-ins (Monday-Friday 7:30am-8:30am LIMITED in quantity) may be particularly busy and have longer wait times as these are the services we offer outside of our normal hours. We appreciate your patience as we work hard to take care of as many sick patients as possible.
January 2022 Updates
January 2022 Updates
Walk-In Hours Change- 7:30am-8:30am
Walk-In Hours Change- 7:30am-8:30am
Beginning Monday, January 3rd, our walk in hours will be changing. This is to allow us to schedule a dedicated walk-in provider while allowing us to see more patients throughout the day. Walk-in appointments will begin at 730am and end at 830am Monday-Friday. We will do our best to accommodate as many patients as possible however please remember that these are limited in quantity.
Self-Scheduling
Self-Scheduling
All of our providers except Dr. Nelson are currently signed up for online self-scheduling. This allows you the ability to schedule your child's well visit from the comfort of your own home while avoiding the wait times on the phone. Same day sick appointments are also available to schedule. Please call us if you have any questions.
Forms
Forms
The price of forms will be increasing slightly beginning January 1st, 2022. School and sports forms requested outside of an appointment will cost $15 while FMLA forms will cost $25.
Call/Visit Volumes
Call/Visit Volumes
With the return to school, we are experiencing extraordinarily high call volumes and patient visits. We appreciate your patience as our wait times may be significantly increased during this time. Please see our self-scheduling link to try out our online scheduling for many of our providers!
Phreesia!
Phreesia!
Pre registration instructions:
1. Expect a pre registration link to be texted and/or emailed to you up to 3 days ahead of your scheduled appointment or same day for acute appointments. Please complete it as soon as feasible. This replaces all the paperwork previously done in the waiting room.
2. Allow up to 15 minutes to complete if it is your first time, after that 5 to 10 minutes depending on the visit type.
3. The registration page will time out for security reasons if you step away for more than a few minutes. You will need to start again, but prior input should be saved. It is way better to do it in one sitting though!
4. Please pay as part of the preregistration, it will save additional time! You can pay one time co-pay without placing your credit card on file. If you are unsure, if the payment seems incorrect, or you have a newborn choose the "pay in office" and we will collect if needed in the office.
5. The Office Policies will only be presented for you to sign once a year.
6. Complete the pre registration until you see the "Thank You" screen. Closing out early will cancel out all that work you just completed!
7. If you get something that looks like an advertisement at the end, you may close the browser and are not required to view it.
A short review of Phreesia can be seen in the video below. Thank you for your assistance in optimizing our processes and helping to free up our phone lines!
COVID-19 Updates!
COVID-19 Updates!
With safety being our priority, we have made some unprecedented adjustments to our clinic operations to protect our patients and staff. We are closely monitoring the situation and will make further adjustments as necessary. See below for a current list of the changes we have made in order to ensure our patients are kept as safe as possible during this pandemic. If you have any questions about upcoming appointments, please give us a call. we are happy to discuss with your further.
COVID-19 Changes
COVID-19 Changes
Walk-In Appointments: We are proud to return to offering our walk-in appointments for simple illnesses in established patients over the age of 4 months. Our walk-in availability is limited to 7:30am-8:30am Monday-Friday (LIMITED appointments available). When you arrive in our parking lot please come directly inside the sick side entrance.
Telemedicine: Several of our providers now offer telemedicine for specific types of visits. Please call our office to discuss this option.
Cleaning and Masking: While cleaning has always been a standard part of our day, we have increase the frequency of cleaning and ensured that we are only using cleaning solutions deemed to be highly effective against COVID-19. We also are utilizing UV light sanitizers in our sick patient rooms to help ensure that nothing is missed. We have a mask policy requiring all patients (and staff) over the age of 5 to wear a mask in our building at all times.
Waiting rooms: Our waiting rooms are currently able to be used however patients will have the option to wait in the car or in the waiting area. If the waiting area becomes too full, we will ask patients to return to their cars until a room is available to maximize social distancing within our office. We have separate sick and well entrances to help minimize intersecting of patients as well.